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CONTENTS
Service Excellence
Building an effective service approach delivered through a competitive service network.
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How do we achieve outstanding customer satisfaction via a competitive service offering?

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How do we best structure our service network to match different customer needs?

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How do we develop our dealers, wholesalers, retailers etc. to reach best in class customer satisfaction and profitability?

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How do we build and secure a fast and cost effective spare parts logistics set up?

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